Intralot SA System Operator - Intralot Inc in Boise, Idaho

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Duties and Responsibilities

Provide technical support for systems, including the following:

Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite)

Verify data integrity across several systems

Assist with Quality Assurance testing of new Lottery terminal software

Generate system reports based on customer, management, or development requests

Operate proprietary Intralot, Inc. software applications

Monitor system hardware availability

Process customer requests such as new installs, removals, or change of ownerships

Work closely with Field Service Technicians by phone to install or troubleshoot equipment

Follow documented checklists and procedures for all daily work assignments

Assist Call Center Operators with answering incoming calls from stores that require assistance

Other miscellaneous duties may be assigned

Requirements

Education, Training and Experience

High school diploma; and one (1) year related experience, Bachelor’s degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience.

Knowledge, Skills and Abilities

Willingness to learn new methodologies and software applications

Knowledge of networking and data communications

Ability to troubleshoot utilizing documented procedures

Effective communication skills

PC and other peripherals troubleshooting skills

Proficiency with Microsoft Office suite

Knowledge of various operating systems

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer