St. Luke's Health System Supervisor Tech Infrastructure in Boise, Idaho


St. Luke’s is looking for a IHT Server Infrastructure Supervisor to join us in our strategy to be the community’s trusted partner in providing exceptional, patient- centered care.

IHT Server Infrastructure Supervisor

St. Luke’s Integrated Health Technologies is seeking a Server Infrastructure Supervisor who is excited to join an exceptional, professional, technical team. We are looking for a person that would like to join the state’s largest healthcare organization, where we strive to add only those who will continue our tradition of excellence.

This individual will lead a team of server engineers supporting a fast paced, complex environment and will actively participate in the technical and support activities of the team, ensuring system uptime in a 24x7 healthcare environment. This person will continually strive for process improvements and will be a key team member responsible for delivering stable and reliable systems including business continuity and disaster recovery solutions.

IHT Server Infrastructure Supervisor Key Responsibilities:

  • Coordinate production issue resolution. Ensure that resources are available and assign resources as needed to resolve production issues in a timely manner, 24x7x365.

  • Review and monitor the technical infrastructure call queue. Assign calls to appropriate staff. Ensure calls assigned to this queue are addressed, managed and closed in a manner that meets service level agreements.

  • Assign staff resources to on-going internal IT and enterprise projects. Support Health System technology projects at all sites.

  • Communicate issues and coordinate scheduled outages to IT Leadership and staff across the enterprise.

  • Review and approve technical infrastructure design.

  • Determine, document and communicate infrastructure team process improvement initiatives.

  • Lead technical infrastructure team capital projects. Ensure that tasks and projects are delivered on time and within budget. Communicate project status to IT Leadership.

  • Provide technical environment analysis and technical infrastructure strategic vision to IT Leadership. Evaluate and recommend changes to technical infrastructure.

  • Maintain vendor relationships in relation to production issue resolution, reviewing new products and new technologies


Required Criteria

  • Graduation from a college or university with a Bachelor’s degree in computer science, information systems management, a related field, or 4 year's of relevant experience in lieu of degree.

  • Additional 4 year's of experience required.

  • Minimum five years IT experience with enterprise class equipment.

  • Minimum two years of direct supervisory experience in an IT environment.

  • Ability and willingness to lead project members within an IT environment (project guidelines and timeframes/system support) to provide service excellence to the user community.

  • Ability and willingness to work non-standard hours as required.

If you’re looking for a place where you can grow in your personal life, in your career, and in your community, St. Luke’s may be just the place for you.

A strong, talented staff is at the heart of St. Luke’s Health System. We are the state’s largest employer with more than 13,500 employees and a medical staff of more than 1,800 physicians and advanced practice clinicians. Our employees are dedicated to impacting the lives of those in our community while pursuing a life- changing career at St. Luke’s. Our staff is the reason for our outstanding reputation as both a quality employer and superior healthcare organization. We’re proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue in the same tradition of excellence.

With multiple locations in the beautiful southern and central Idaho, our mild, four season climate means you can play outdoors year-round. Whether you prefer leisurely walks along the river or heart-pounding climbs up a sheer cliff- there is always something to do after work. An exciting mix of urban and outdoor life defines Idaho’s culture, you can ski in the morning and watch a college sporting event at night. It is a great state to raise a family and forge lasting relationships. The cost of living is low, and quality of life is high.

Our employees enjoy many benefits, some of the most popular aretuition reimbursement, hospital retirement contributions, and hospital-supported on-going training and education.

#One of American’s Top 15 Health Systems - U.S.News & World Report, "America's Best Hospitals 2015-2016"

*St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

Category Information Technology


Position Type Regular Full-Time

Location Name Boise

Requisition ID 2018-11945