Suez-Na Customer Service Representative in Boise, Idaho
- About SUEZ*
We are at the dawn of the resource revolution. In a world facing high demographic growth, runaway urbanization and the shortage of natural resources, securing, optimizing and renewing resources is essential to our future. SUEZ (Paris: SEV, Brussels: SEVB) supplies drinking water to 92 million people, delivers wastewater treatment services to 65 million, recovers 16 million tons of waste each year and produces 7 terawatt hours of local and renewable energy. With 82,500 employees, SUEZ, which is present on all five continents, is a key player in the sustainable management of resources. SUEZ generated total revenues of $16.5 billion in 2016.
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures as well as the Idaho Public Utilities Commission requirements. It is the responsibility of each employee to maintain awareness and practice safe operating procedures in conformance with OSHA regulations and company safety policies.
High school diploma or equivalent to include basic arithmetic, accounting, and English grammar and composition.
Prior experience in administrative and clerical procedures and systems such as Microsoft Office (Word, Excel, Outlook) version 2010 or 2013, managing files and records, and maintaining billing and collection records. 1-2 years call center phone experience where managing multiple systems simultaneously while resolving customer inquiries without script was required is PREFERRED.
◦Fine-tuned interpersonal skills to create positive interactions with customers to include: ◦Strong communication and listening skills to understand the customer’s situation and respond effectively by phone, in writing, or in person, in a helpful and professional manner.
◦Practiced problem-solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively.
◦Demonstrates patience and politeness, especially when interacting with difficult or irate customers.
◦Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.
◦Flexibility - ability to fill-in as needed to cover critical tasks/roles
◦Attention to detail in order to follow company processes and Commission rules.
◦Integrity – ability to maintain confidentiality of customer information
◦Intermediate to advanced technical capacity with an ability to quickly learn new and/or proprietary systems.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
Boise, Idaho, United States
Customer Service Representative
Boise, Idaho, United States